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We have tried to ensure that all the images and information given on this web site convey as true an impression of the items on offer as possible.
If an item is required to be returned due to an error on our part or is defective in anyway we will offer a full refund at no cost to the customer.
If an item arrives damaged as a result of the delivery please contact the delivery service immediately to report the damage, once they have been notified please contact us.
You may cancel your order by informing us in writing up to five working days after the day of delivery. Goods are to be returned at the customer’s expense in an unused, resalable condition without any damage to the product or its packaging within 10 working days.
Please ensure returned goods are well packaged, they must arrive in the state they left for cancellation to take effect.
We will aim to refund your money within 30 working days of the cancellation.
Returned goods must be accompanied by a note stating, the customer’s name and order number, date of purchase and reason for cancellation.
Please note giftware that has been personalised engraved is non-refundable.
mouchmouch designated agent for returns can be reached at: